> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aide.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Star the articles Aide should prefer

> Star a knowledge document to tell Aide it's a preferred answer.

Star a knowledge document to tell Aide it's a preferred answer. When a starred article, help center page or macro is one of the matches for a customer's question, Aide ranks it higher, so your best article on a topic wins over an older or thinner page that says something similar.

## Star a document

Open a knowledge source and star a document from the top of the document, or from its row in the list (the star shows when you point at the row). The star button above the list shows only that source's starred documents.

Articles written in Aide and documents imported from a help center, website or helpdesk can all be starred. The star is kept in Aide, so the next sync doesn't remove it, and starring changes nothing in the original. Products in your store catalogue can't be starred from the dashboard.

Starring takes effect on the next answer.

## How Aide uses the star

* **A preference, not a pin:** a star only lifts a document that already matches the question. A starred refund policy doesn't show up in answers about shipping.
* **Ties go to the star:** when a starred and an unstarred document are equally relevant, Aide uses the starred one first.
* **Short starred articles are read whole:** Aide usually reads only the passages that match. When the starred article it ranks first is short (up to about 1,500 words), it reads all of it, so a size chart or a policy with several cases is answered in full. One starred article per reply is read whole.
* **Knowledge sets still apply:** an agent or scenario that answers only from some sources never sees a starred document from another source.

## Duplicate articles

When the same text is in your knowledge twice, for example an article imported from two places, Aide treats it as one document. If either copy is starred, it counts as starred. Only exact copies are merged.


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