> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aide.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify customer data and erasure requests

> When a customer asks your store for their data, or asks to be forgotten, Shopify passes the request to Aide and Aide does its part automatically.

When a customer asks your store for their data, or asks to be forgotten, Shopify passes the request to Aide and Aide does its part automatically. There is nothing to set up.

## Data requests

Every owner of your Aide workspace gets an email with a JSON export of what Aide holds about that customer:

* their profile and synced orders,
* conversations with their messages (never your internal notes),
* collected field values, ratings and chat visits,
* their files, listed by name with a private download link that works for 30 days, Shopify's window for answering the request.

## Erasure requests

When Shopify asks to redact a customer, Aide deletes their conversations, messages, files, field values, ratings, chat visitors and visits, and the orders Shopify lists. Conversations that belong to other customers are kept.

## Good to know

* Your usage counts for billing are kept; only the link to the deleted conversation is removed.
* A request that arrives twice does nothing the second time.


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