Get v1conversations
Authorizations
An access token, bound to one account.
Query Parameters
1 <= x <= 5001 <= x <= 100newest, oldest, waiting_longest, priority, sla_due The previous page's metadata.nextCursor, in the same sort; not with page. A cursor from another sort, or one that does not decode, answers 422 invalid_cursor.
10001 - 255Only conversations in this inbox view, ANDed with the other filters: needs_a_person, mine, unassigned, waiting, on_hold, closed, handled_by_aide, resolved_by_aide, handoffs, team:<team id> (its conversations not closed or spam) or a saved view id. drafts and suggested filter on what conversations cannot be filtered by yet: a list answers 422 unsupported_view_filter and a count is null.
1 - 807new, open, waiting_on_customer, on_hold, snoozed, closed, spam 7new, open, waiting_on_customer, on_hold, snoozed, closed, spam 4urgent, high, normal, low 4urgent, high, normal, low 4aide_handling, handoff_requested, person_handling, returned_to_aide 4aide_handling, handoff_requested, person_handling, returned_to_aide 204020401 - 25550645064506450645064506450646on_track, imminent, breached, achieved, paused, none 6on_track, imminent, breached, achieved, paused, none 1, 1, true, true, on, 0, 0, false, false 1, 1, true, true, on, 0, 0, false, false aide, person Conversations the analytics reports count with one of these outcomes. With no startedAfter, startedBefore, orderedAfter or orderedBefore, only conversations started in the last 90 days are classified.
19eligible, resolved_confirmed, resolved_assumed, reopened, in_progress, manual, handed_off, topic_detected, not_routed, scenario_on_topic, scenario_applied, draft_used, human_engaged, csat_aide, csat_human, knowledge_gap, knowledge_gap_no_topic, ordered_from_cart, ordered_after_chat 7customer_asked, low_confidence, guardrail, missing_data, policy, manual, unspecified 5064