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Aide reads every incoming conversation, works out what the customer wants, and either answers it, prepares an answer for a teammate, or routes it to the right person.

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The parts of Aide

  • Aide AI Agent answers customers on chat, email, messaging and in your helpdesk, using your knowledge, your products and your order data. When it can’t answer, it says so and offers to bring in your team.
  • Aide Chat is the chat widget you add to your website or Shopify store. Customers can chat with the AI Agent or your team, browse help articles and send a contact form.
  • Aide Helpdesk is a shared inbox for chat, email, WhatsApp, Facebook Messenger and Instagram, with views, assignment, SLAs, reply templates and satisfaction surveys. Use it on its own or keep your existing helpdesk.
  • Copilot drafts replies for your teammates inside Aide, and inside Zendesk, Front and Gorgias.
  • Topics tag every conversation with what it is about, so automation and reports can use it.
  • Scenarios are rules that decide what Aide does in a given situation: answer, add a tag, apply a macro, assign, close and more.
  • Analytics shows how much Aide handled and resolved, how your knowledge is used and how customers rate you.
Aide connects to Zendesk, Front, Gorgias and Gmail for conversations, to WhatsApp, Facebook Messenger and Instagram for messaging, to Shopify for orders and products, and to Salesforce for customer details. If you already run a helpdesk, Aide works inside it; if you don’t, Aide Helpdesk gives you one. Your team can also use Aide inside Claude, ChatGPT and other AI tools through Aide’s MCP server: see Connect Aide to Claude, ChatGPT and other AI tools.

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Where to start

Sign in to the Aide dashboard at my.aide.app. Most teams start by connecting their store, adding their help center as knowledge, and trying the AI Agent in its preview chat before switching it on for customers.

Getting started

Create your workspace and finish onboarding.

Aide AI Agent

Set up the agent, test it, and choose what it may do.

Aide Chat

Add the chat widget to your website or Shopify store.

Channels

Bring in support email, Gmail, WhatsApp, Messenger and Instagram.

Aide Helpdesk

Work conversations with statuses, views, teams and SLAs.

Automation

Tag conversations with topics and act on them with scenarios and macros.

Knowledge

Add the help center, website pages and articles Aide answers from.

Shopify

Orders, returns, product recommendations and Aide in your Shopify admin.

Integrations

Connect Zendesk, Front, Gorgias, Gmail, Slack and more.

Copilot

Reply drafts for your team in Aide and in your helpdesk.

Analytics

See what Aide handled, how knowledge is used and how customers rate you.

Developers

API keys, webhooks and the public API.

Use Aide in Claude and ChatGPT

Connect Claude, ChatGPT, Cursor and other AI tools to Aide’s MCP server.