Data requests
Every owner of your Aide workspace gets an email with a JSON export of what Aide holds about that customer:- their profile and synced orders,
- conversations with their messages (never your internal notes),
- collected field values, ratings and chat visits,
- their files, listed by name with a private download link that works for 30 days, Shopify’s window for answering the request.
Erasure requests
When Shopify asks to redact a customer, Aide deletes their conversations, messages, files, field values, ratings, chat visitors and visits, and the orders Shopify lists. Conversations that belong to other customers are kept.Good to know
- Your usage counts for billing are kept; only the link to the deleted conversation is removed.
- A request that arrives twice does nothing the second time.