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Aide Superintelligence is an assistant inside the dashboard. You tell it what you want in plain words, and it sets Aide up, explains what Aide did in a conversation, and changes settings for you. Open it with Ask Aide at the top of the sidebar.

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Who can use it

Owners and admins. Teammates with the Agent role don’t see Ask Aide anywhere in the dashboard. Aide Superintelligence acts as you, with your permissions and nothing more.

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Where to open it

  • The sidebar. Click Ask Aide. A panel opens beside the page and stays open as you move around the dashboard.
  • The keyboard. Press Cmd+J on a Mac or Ctrl+J on Windows. The same shortcut closes the panel.
  • Home. The box at the top of Home takes a message and offers three suggestions. What you send there opens the conversation full width. Click Dock to side to keep it beside the page. Opening another page docks it too.
  • A conversation. Click Ask Aide in the conversation’s header to start a review of how Aide handled that conversation and what to change so it answers better next time.
  • The command palette. Press Cmd+K or Ctrl+K and choose Ask Aide, or type a question and choose Ask: followed by your text.
In the panel, click the title to see your Recent conversations with it, or to delete the current one. New conversation starts a fresh one, Expand gives it the full width, and you can drag the panel’s edge to make it wider. Click Stop to end an answer part way. A conversation with it is kept for 90 days after you last used it. It knows which page you are on, so “this” means the page in front of you.

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What it can do

  • Finish setup. It checks where your workspace is in setup and does the next step with you: importing your website, writing articles your site doesn’t cover, testing the agent with a customer’s question, connecting a channel and putting the agent live.
  • Improve replies from real conversations. It reads conversations where your team rewrote or replaced Aide’s draft, checks whether the answer was already in your knowledge, and proposes a fix: an article, a line in the agent’s instructions, or a procedure. It can then test the agent again and show you the new answer.
  • Work through knowledge gaps. It walks you through the gaps Aide found, makes the fix, and marks each one done or dismisses it.
  • Run workspace settings. Topics, knowledge, the agent’s settings, channels and integrations, inbox and helpdesk settings, procedures and macros, teammates and invitations, and billing.
  • Work on a conversation. Notes, replies, status, assignment, macros and order actions.
When only you know the answer, such as a policy detail, it asks one question with a few options and room for your own answer. Each answer shows the steps it took, folded into a line you can open.

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What asks for your approval first

Reading, searching and testing never ask. Neither do additions like these, which it makes straight away:
  • Knowledge: importing or re-importing a website, adding an article or a snippet, publishing a draft article, and adding a collection, business information or a product pairing. A new article is published as soon as it is added, unless it is saved as a draft.
  • Topics: creating a topic, a group or an example, and accepting a suggested topic.
  • Inbox: adding an internal note to a conversation, a saved view, a custom field or a team.
  • Channels: adding a support email address.
These changes show a card with Approve and Decline before they happen:
  • Deploying or pausing an agent, and choosing which inboxes it works in
  • Changing an agent’s settings or instructions, handoff settings and Copilot settings
  • Creating, editing, setting live or deleting a procedure or a macro
  • Editing or deleting a topic, and deleting a topic group or an example
  • Replying to a customer, applying a macro, changing a conversation’s status or assignee, taking a conversation over or returning it to Aide
  • Order actions such as refunds, cancellations, address changes and returns
  • Editing, unpublishing or deleting an article, editing or deleting a collection, a knowledge source or business information
  • Creating, editing or deleting routing rules, sender rules, SLA policies and business-hours schedules
  • Editing or deleting a saved view or a custom field
  • Changing helpdesk settings, inbox settings, the chat widget and support email settings
  • Disconnecting an integration
  • Inviting, changing or removing a teammate, editing or deleting a team, and transferring ownership
  • Changing or cancelling the plan
When you see a card, nothing has happened yet. The card names the change and what it applies to. Under Changes it shows each setting before and after. Long text, such as instructions, shows only the lines that changed. If you click Decline, nothing changes and it asks what you want instead.

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Changes are recorded

Every change it makes appears in the audit log under your name, marked via Aide Superintelligence (see See who signed in and what changed in the audit log).

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How it counts toward AI replies

Each answer counts as one AI reply, however many steps it takes, and even when it waits for your approval and then carries on. An answer that failed, or that you stopped before it wrote anything, doesn’t count. Settings > Billing shows the total as Superintelligence answers (see What counts as a billable AI reply). While AI replies are paused for the workspace, Aide Superintelligence tells you why and starts nothing.