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You can reword every piece of text Aide Chat shows, and choose which languages it comes in. The widget picks a language for each shopper and formats dates, numbers and prices to match.

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Choose languages

In Aide Chat > Language:
  • Default language: used for dates and numbers, and for the widget’s text when the visitor’s language isn’t turned on.
  • Widget languages: a switch for each language Aide ships: English, French and German. With more than one on, visitors can switch language from the widget’s menu.
Workspaces that never chose their languages have French and German on, so a shopper browsing in either sees the widget in that language.

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Which language a shopper sees

  1. The one they picked in the widget’s menu (remembered across your site’s pages).
  2. The store’s language: on a Shopify storefront, the language the shopper is browsing in; in checkout, the checkout’s language.
  3. Their browser’s language.
  4. Your default language.
A language that isn’t on falls back to the default. The agent itself answers in whatever language the visitor writes in. Your team sees the widget’s language in the conversation’s details.

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Reword the text

“Text in the widget” lists every string, grouped by the screen it appears on: the home screen, menu, conversation, product and order cards, satisfaction survey, help articles and proactive messages. The current wording shows in each empty field. Type to replace it, leave a field empty to keep the default, or select “Reset all”. With several languages on, there’s a tab per language. The live preview shows your wording as you type. Text can use the placeholders the default shows, such as {agentName}, {name} for a signed-in shopper’s first name, or {n} in counts. Counts have a singular and a plural form.

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What you can’t change

The lines that say the agent is an AI can’t be edited: the AI disclosure line, the “AI agent” label next to its name, the “AI agent” line on proactive messages, and its answer when a shopper asks whether it’s an AI. This keeps the disclosure accurate in every language. In Shopify checkout, the home screen’s greeting and subtitle always use Aide’s default wording.