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Your products’ custom fields (Shopify metafields, WooCommerce custom fields and attributes, including Advanced Custom Fields) are part of what Aide answers from. By default Aide reads every field under one Details heading on the product’s page in Knowledge. You can rename a field, hide it from Aide, or group fields that apply to different uses.

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Set up your product fields

  1. Open Integrations, then Shopify or WooCommerce.
  2. Under Product fields, each field is listed with a few of its values and how many products carry it.
  3. For each field you can:
    • give it a Label, the name Aide reads instead of the field’s own name, such as “Dosage” for dog_dosage;
    • put it in a Group, such as “For dogs” or “For horses”. Groups you’ve used are suggested as you type;
    • turn off AI reads for a field that’s internal, such as a supplier code or a layout setting.
  4. Click Save.
Each store you connect has its own fields. Owners and admins can change them; agents can see them.

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Groups keep different uses apart

Fields in a group are read under the group’s heading, and the rest stay under Details. When one product carries separate instructions for different uses, such as a supplement with a dosage for dogs and another for horses, put each set in its own group. Aide then answers from the group the customer’s question is about, and asks which one applies when the question doesn’t say.

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When changes take effect

Saving updates your products’ pages in Knowledge in the background, usually within a few minutes for a large catalogue. Only pages whose text changed are updated. Products synced after you save use the new settings straight away.