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Aide counts the Shopify orders that come from its chats, so you can see what the chat earns as well as what it resolves.

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Where to find it

  • Analytics > AI Agent > Sales from Aide chats: orders and revenue for the date range, with the change against the previous period. The section appears once there is an order to show.
  • In a conversation: an order placed with the cart from that chat shows a “Bought after this chat” badge in the Orders section. It’s listed even when the shopper wasn’t matched to a store customer, for example a guest who checked out with another email.
  • In your Shopify admin: the Aide app’s home shows sales from Aide chats and sales after a chat for the last 30 days.

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What counts

There are two kinds of order:
  • From Aide’s cart: the shopper added products using Aide’s product cards and checked out within 30 days of the chat. These are the Orders and Revenue numbers.
  • After a chat: the shopper chatted and then bought within 30 days, without using Aide’s cart. These show separately as “Orders after a chat”, with their revenue. They only include shoppers who accepted analytics cookies.
An order is only ever counted once, and an order from Aide’s cart always counts as that. Both kinds:
  • are counted on the day the order was placed, not the day of the chat,
  • use the order total as placed, and leave out cancelled orders,
  • are shown per currency, never converted,
  • follow the channel and topic filters of the chat they came from.

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The Aide attribution pixel

Orders after a chat are found by a Shopify customer events pixel, listed as “Aide attribution” under Settings > Customer events in Shopify. It respects your store’s cookie banner: it only runs for shoppers who accepted analytics. It sends only the store, the order number and an anonymous chat visitor ID; no names, emails, cart contents or prices. The pixel is switched on when the store connects to Aide. Stores connected earlier must approve Aide’s customer events permissions in Shopify first.

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Good to know

Aide doesn’t use “Bought after this chat” orders in its replies; it only discusses orders of a shopper it has verified.