Where to see usage
- Settings > Billing > Usage this cycle. The percentage used, a bar, the count against your allowance and the reset date. Below it are five lines that share the allowance: AI replies sent, AI drafts left in your helpdesk, Copilot drafts, Superintelligence answers and Conversations judged in Agent analytics. Once you go over, a second bar shows extra replies, their cost so far and your cap. Daily bars show each day of the cycle.
- The projection. From the third day of the cycle, a line reads “Projected by” the reset date, with the estimated number of AI replies and how many more than included. It is an estimate from this cycle’s daily average so far. Before the third day it reads “A projection appears from the third day of the cycle.” A trial has no projection.
- The sidebar. On the Free plan or a trial, owners and admins see a small meter at the bottom of the sidebar, for example “112 of 150 free AI replies”, with Upgrade or Manage plan.
- Home. During a trial, owners and admins see a card with the days left and the trial replies used.
- View usage log opens the list of every reply counted.
Warnings before the limit
Emails at 80% and 100%. Owners and admins get an email when the workspace reaches 80% and 100% of the AI replies included in the plan, once per threshold per cycle. During a trial the email is measured against the trial’s replies. If usage passes both thresholds between two checks, only the 100% email is sent. The email says what happens next on your plan. Notices on paid plans. Owners and admins see one of two notices across the top of the dashboard, each with See plans:- The next plan “would cost less than your plan plus extra replies this month”, when this cycle’s projection says so.
- “You’ve used 80% of your extra-reply cap.”
When AI pauses
A banner across the dashboard starts “Aide is paused:” and ends “Your team can keep answering.”
Everyone on the team sees the banner. Only owners and admins get the button. For agents the banner ends with “Ask an admin to upgrade.” When there is no higher plan to move to, the button is Contact sales.
While AI is paused, new conversations go to your team, customers see your “While AI replies are paused” message, and your team gets an internal note on the conversation saying why. What counts as a billable AI reply lists everything that stops.
Free plan and paid plans
On the Free plan the allowance is a hard limit. There are no extra replies, and AI pauses when the allowance is used. On a paid plan AI keeps answering past the allowance. Each extra reply is charged at your plan’s rate until the month’s cap, and AI pauses only when the next reply would go over the cap. The standard caps are $110 a month on Starter, $350 on Pro and $1,000 on Scale. Plans, pricing and AI reply allowances has each plan’s rate. Once you go over the allowance, Usage this cycle shows your own cap beside the extra replies so far.Get AI answering again
- Upgrade. Moving from one paid plan to a higher one applies the new plan’s AI replies to the current cycle at once.
- Start plan now, during a trial, ends the trial and starts the paid plan with its full allowance.
- Update payment opens the billing portal.
- Or wait. The allowance resets on the date shown under Usage this cycle.