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An article or snippet written in Aide can have an end date. After that day Aide stops answering from it, without anyone having to remember to delete it. Use it for what is only true for a while: a sale’s terms, a holiday shipping cutoff, a temporary policy. You set it in the document’s editor, under Knowledge > Articles or Knowledge > Snippets.

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Set an end date

  1. Open the article or snippet.
  2. Under the editor, beside Used by Aide, click Never expires. A calendar opens.
  3. Pick the last day the text is true. You can’t pick a day before today.
The end date saves on its own, as the Used by Aide switch does. You don’t need to choose Save changes. Aide uses the document until the end of the day you picked, and not from the next day on. The day ends at midnight in the time zone of the device you set it on.

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Before the end date

The button and the knowledge list show the date, such as “Expires 9 Dec”. Aide answers from the document as it does from any other.

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After the end date

Aide no longer reads the document for:
  • replies in chat, email and connected channels
  • drafts written for your team
  • Copilot
  • knowledge search
Nothing is deleted. The document stays in the list, marked “Expired 9 Dec”, and the line under its editor says Aide no longer answers from it.

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Change or remove the end date

Click the date under the editor, then pick a later day or choose Remove end date. Aide answers from the document again at once.

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Published articles stay visible to customers

The end date is about Aide’s answers, not about what customers can read. An expired article that is still published keeps showing in the help section of Aide Chat until you choose Unpublish, in the same way as a published article with Used by Aide turned off.

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What can have an end date

Articles and snippets written in Aide. Pages imported from your website or help center, and products, open read-only in Aide and have no end date control: edit those where they live.