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Aide plans are priced by the number of AI replies included each month. Human replies and conversations are never capped.

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The plans

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What each plan adds

  • Free: Aide Chat on your storefront, the AI Agent answering from products and policies, Shopify order lookups and order actions (refunds, cancellations, address changes), and Aide Helpdesk for up to 2 team members. Shows “Powered by Aide”.
  • Starter: unlimited team members, Copilot drafts for the whole team, Aide Helpdesk with Gmail, your own branding on Aide Chat.
  • Pro: connect Zendesk, Gorgias or Front, up to 3 stores, a setup call with us, security questionnaire support, and a 99.9% availability target.
  • Scale: unlimited stores, a dedicated account lead, monthly performance reviews (bi-weekly through peak season), a 99.9% SLA with service credits, security review support and a BAA.
  • Enterprise: sold by our team, with limits agreed per contract.
Every plan learns your full catalog, with no product limit.

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Extra replies and the monthly cap

On paid plans, if you go over the AI replies your plan includes in a month, each extra reply is charged at your plan’s rate, so you aren’t cut off during peak season. Extra charges stop at a monthly cap: 110onStarter,110 on Starter, 350 on Pro and $1,000 on Scale. When the cap is reached, AI replies pause until the cycle resets. On the Free plan, 150 AI replies a month is a hard limit: AI replies stop when you reach it. While AI replies are paused, new conversations go to your team, and customers see the “While AI replies are paused” message from your handoff settings.

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Free trial

Starter, Pro and Scale start with a 7-day trial with a set number of AI replies: 250 on Starter, 1,000 on Pro and 3,750 on Scale. If you need the full allowance sooner, choose Start plan now in Settings > Billing to end the trial and start paying.

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Change or cancel your plan

Owners and admins manage billing in Settings > Billing:
  • Upgrade or Change plan at any time.
  • Manage payment and invoices opens the billing portal.
  • Cancel plan keeps your plan until the end of the current billing period. Until then, Keep my plan undoes the cancellation.

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Paying through Shopify

A workspace with a Shopify store connected and no paid card plan is billed through Shopify: the plan, trial and extra AI replies appear on the store’s Shopify bill. You choose, change or cancel the plan on Shopify’s plan page, opened from Aide’s billing settings or from Aide in your Shopify admin. Workspaces already paying by card keep that until their plan ends. See Pay for Aide through Shopify.
  • Only replies over the allowance are charged to Shopify, at your plan’s rate and up to its cap.
  • Uninstalling the Aide app from Shopify ends the subscription, and the workspace falls back to Free.
  • If Shopify freezes the subscription over a billing issue, AI replies pause after 7 days, as with a failed card payment.