Skip to main content
Shopify Flow can start a workflow when Aide hands a conversation to your team or when a conversation is resolved. Use Flow’s own conditions and actions to tag the customer, alert a channel, add an order note or follow up after a resolution.

​
The triggers

  • Aide conversation handed off to a person: runs when Aide asks for a person to take over. It carries the handoff reason when Aide recorded one.
  • Aide conversation resolved: runs each time a conversation is closed, including after it’s reopened and closed again. It says who resolved it: aide when Aide resolved it on its own, person when someone on your team took part.

​
What each trigger carries

  • The conversation’s Aide ID and a link that opens it in Aide.
  • The Shopify customer ID, order ID and order name (such as #1001), when the conversation is linked to a verified customer or an order. They are empty otherwise, so add a condition when your workflow needs them.
No customer details or message text are sent to Flow: no email, no name, no chat content.

​
Good to know

  • Workflows start a few seconds after the change, without slowing down the chat.
  • Test chats from the Aide dashboard never start a workflow.
  • With several stores in one workspace, the trigger runs in the store the conversation’s order or customer belongs to, or in every connected store when it has neither.